Terms & Conditions

TERMS & CONDITIONS

  • Check-Out time: 11:00 AM; Check-In: 12:00 Noon.

  • Pre-payment, cancellation, no-show:
    • Pre-payment or Partial payment is just to ensure that your preferred room has been blocked for you and will not be booked by anybody else unless it is cancelled by you.

    • Some cancellation charges might apply on basis of some conditions:
      • 12%, if cancelled before 7 days of check-in.
      • 25%, if cancelled before 24 Hours of Check-in.
      • 100%, if cancelled within 24 Hours before Check-in.
      • In case of “No-Show(if the customer doesn’t visit Hotel Kasturi, Jaigaon)”, no refund shall be made.
      • In case of bulk and group cancellation, the terms and conditions may vary.

  • The terms and conditions, as may be amended from time to time, apply to all our services made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

  • These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the website are owned, operated and provided by comand are provided for your personal, non-commercial use only, subject to the terms & conditions set out.

  • Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell or transfer. In case of booking done on behalf of someone else, please send us an email with your name, phone number, your identity proof(scanned), customer’s name, phone number and his/her identity proof(same needs to be produced while checking-in). For any queries related to this, please call us or drop us an email and we’ll clarify your concerns.

  • The prices on our Platform are highly competitive. All room prices are per room for your entire stay and all prices are displayed including VAT/sales tax and all other taxes (subject to change of such taxes), unless stated differently on our Platform or the confirmation email/ticket.

Please carry your ID proof. Aadhar card, Voter Card, Passport or any identity proof which has your photo, name and address on it will be considered.